Overview
Goguen and Company’s As-Built CD-ROM Technical
Support is designed to help all our clients and there employees using our
As-built CD. Our Support
provides free online self-help resources and events that quickly and easily
provide customers with solutions for getting the most out of their As Built
CD.
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Web
Support
– A web site with free support information and self-help
tailored especially for our clients.
Available 24 hours a day and at no
charge to all users of the As-Built CD-ROMs.
-
Fee-based
Assisted Support –
Assisted Personal Support provided
by support professionals dedicated to meeting the needs of our clients.
Fee-based support is available for those require it.
Key Features
Web
Support – An easy-to-access no-charge support site Goguen and
Company’s As-Built CD-ROM Technical Support has sections designed
specifically for novice and expert users and provides all of its help in
easy-to-understand language. Visitors
can get to the information they need the most quickly and easily.
The site includes a special easy-to-use "how to" guide tool
for viewing Drawings tailored exclusively to meet the needs of our clients.
Fee-based Assisted Support (Visit & Phone) – During regular
business hours , fee-based assisted Personal Support via Visit & Phone
is available to clients or client employees who wish to receive professional
training on using the As Built CD-ROM, or trouble shoot a computer /
installation problem.
